We will set up a time to meet you in your home to discuss your anticipated project. There are two main objectives for this meeting beyond our getting to know each other. The first is to capture your objectives and general scope of the project. The second is to confirm that it is a good fit for our company. The meeting typically is between one and two hours in length and may include us taking some photos and/or measurements and will lead into our next step, the Budget Proposal.

Budget Proposal

Following the consultation we will provide you with a budget proposal based on our discussion and on other projects we've completed of similar scope and style. This will be a preliminary budget estimate to get us both on the same page. It is a very important conversation to help prevent either off us from having expectations based on assumptions or unrealistic expectations. After we work through the budget proposal we will have you sign the proposal and we will collect a retainer, typically 5% of the budget proposal. The retainer is not refundable and is the way we commit to work with each other understanding that we may mutually agree to change the scope when we get further along. This releases us to put time and energy into the next step of your project that we call Design and Selections.

Design & Selections

After we have a budget proposal established we dig into the details of the design and selections. We will create floor plans and perspective drawings to visually guide our layout and spacial planning. Then we move into the selection of the actual materials and colors to bring clarity and detail to the project. Our typical process is to engage with our clients and in that collaborative atmosphere work through the details. However, the level of client involvement varies with each project in that some prefer a large share of the ownership while others prefer we put together the design and selections and present them with only a few options to choose from. Of course we are fine with either approach or anywhere in between. When this phase is completed we are ready to Order & Schedule.

Order & Schedule

This phase is done by our office and includes ordering the materials for the project and creating a construction schedule. To assist us with this step we use a Construction Project Management Software called Builder Trend. This is essentially a data base that provides everyone involved in the project access to the details they need to complete their part. For our clients, they are able to log into their account and access all the info relating to their project including their selections, payment and project schedules. It is an interactive program through which we can facilitate change orders, daily logs, photos and other communication relating to the project. At this point we will have you sign the contract which includes the pricing based on the selections you've made along with collecting a down payment so we can get materials ordered. We will also check with the local municipality on necessary permits and inspections and secure them. With materials ordered, lead times confirmed, permits secured and the schedule set up we are ready for the Construction and Installation.

Construction and Installation

This step does not begin until the majority of our products are on order with known lead times and the schedule set up accordingly. There may be a few incidentals remaining but our experience has shown us that the more complete we can have this step before we begin any site work the better the project will flow. Our tradespeople are all fully licensed and insured and are accustomed to working in a residential remodel environment meaning they will have a respect for your home and property and the fact that you will likely be living in the home while the work is being done. It is during this phase that we will collect the next progress payment.

Final Inspection

After construction and installation is complete we will do a final walk through with you to ensure we've not only fulfilled our contractual agreement but have met your expectations and answered any final questions. We will also complete any final inspections required by your municipality to officially finish your project. The remaining balance of your project is due after final inspection is complete. It is not unusual for questions or requests to come up weeks or months after the job is complete because of the relationship we build with our clients we do our best to service those.

Frequently Asked Questions

Can I use my own subcontractors?

Our established network is a great team ready to help us get the job done. We hand pick these persons and businesses based on their ability to provide a high standard of quality and efficiency in their service and trade. They are committed to working hard to help us reach our goals and will do their best work for our clients! Having said that, we would entertain outside subcontractors after we've had a chance to meet them and confirm that they are licensed and insured.

Can we do some of the remodel work ourselves?

Most of the time this question is asked the real question is 'can I save thousands of dollars if I do the demo?' The answer is yes, you can do the demo work if you'd like but no, you will not save thousands of dollars. When we do the initial demo work our team comes in and prepares the area by closing off the adjacent rooms, then with their proper gear and tools can do a lot of demo work in a short time. Along with the demo work the reconstruction happens almost simultaneously. If a client wants to do some demo work simply to have some 'sweat equity' into the project we can arrange that but the dollar value is typically minimal.

If I do this project will I price my home out of the local market?

It is possible that a major remodel project will put your home in a category above what exists in your neighborhood. Most of the projects we do are done to fulfill the clients' needs and lifestyle and not as much for the resale of the home. We spend a lot of time discerning the best design solutions and products to 'shape the living space' for our client. That it not to say we don't consider resale but our approach is much different than that of say, someone who flips houses where the objective is to upgrade to a broad appeal at minimal cost with little consideration of the longevity.

Can we stay in the house while the work is being done?

Our clients do stay in the house during the remodeling. In extensive whole house projects, they may move out for all or part of the work. We do our best to make your home as comfortable and convenient as possible but we also need to consider the environment we create for our workers. They need to be able to access the areas they are working in without trying to negotiate appliances or furniture obstructing their work space. We set up plastic walls with zip poles, protect flooring and furniture that is not being changed or moved and do our best to keep the dust and debris from entering the areas not being worked on. We have clients that have asked if they could keep their sink or range connected and in the kitchen space we're remodeling. This really complicates our work flow and strongly discourage this type of arrangement. which actually extends the overall length of the project.

My cabinetry (or countertop, flooring, appliances...) are in good shape. Can we keep them and change the other elements to save money?

This is something that can be entertained but here are a few considerations. Sometimes when you have something that looks like it is in good shape you are comparing it to the surroundings. When those surroundings are upgraded what you thought looked fine suddenly looks worn or outdated. Also, whatever it is that you want to keep usually creates some sort of limitation in what you can change. If you keep the flooring you may end up needing to keep the same layout if your flooring does not extend under the cabinetry or appliances. If you keep some of the cabinetry you'll be limited in your layout and your cabinetry style and finish. Another consideration is sometimes it costs nearly as much to preserve or repair an existing element as it does to change it out completely. Obviously there will always be parameters to what you can do but we encourage our clients to consider the options before deciding too quickly to hold on to existing pieces.