Jim is both the lead designer and project manager. Through the entire process he will be your primary contact. The beauty of this system is that you are able to utilize the skill sets of our collaborative professionals but it is carefully overseen and managed by the one person who has walked with you from the very beginning. This keeps your original goals and intent at the heart of the process.
We will set up a time to meet you in your home to discuss your anticipated project. There are two main objectives for this meeting beyond our getting to know each other. The first is to capture your objectives and general scope of the project. The second is to confirm that it is a good fit for our company. The meeting typically is between one and two hours in length and may include us taking some photos and/or measurements and will lead into our next step, the Budget Proposal.
Following the consultation we will provide you with a budget proposal based on our discussion and on other projects we've completed of similar scope and style. This will be a preliminary budget estimate to get us both on the same page. It is a very important conversation to help prevent either off us from having expectations based on assumptions or unrealistic expectations. After we work through the budget proposal we will have you sign the proposal and we will collect a retainer, typically 5% of the budget proposal. The retainer is not refundable and is the way we commit to work with each other understanding that we may mutually agree to change the scope when we get further along. This releases us to put time and energy into the next step of your project that we call Design and Selections.
After we have a budget proposal established we dig into the details of the design and selections. We will create floor plans and perspective drawings to visually guide our layout and spacial planning. Then we move into the selection of the actual materials and colors to bring clarity and detail to the project. Our typical process is to engage with our clients and in that collaborative atmosphere work through the details. However, the level of client involvement varies with each project in that some prefer a large share of the ownership while others prefer we put together the design and selections and present them with only a few options to choose from. Of course we are fine with either approach or anywhere in between. When this phase is completed we are ready to Order & Schedule.
This phase is done by our office and includes ordering the materials for the project and creating a construction schedule. To assist us with this step we use a Construction Project Management Software called Builder Trend. This is essentially a data base that provides everyone involved in the project access to the details they need to complete their part. For our clients, they are able to log into their account and access all the info relating to their project including their selections, payment and project schedules. It is an interactive program through which we can facilitate change orders, daily logs, photos and other communication relating to the project. At this point we will have you sign the contract which includes the pricing based on the selections you've made along with collecting a down payment so we can get materials ordered. We will also check with the local municipality on necessary permits and inspections and secure them. With materials ordered, lead times confirmed, permits secured and the schedule set up we are ready for the Construction and Installation.
This step does not begin until the majority of our products are on order with known lead times and the schedule set up accordingly. There may be a few incidentals remaining but our experience has shown us that the more complete we can have this step before we begin any site work the better the project will flow. Our tradespeople are all fully licensed and insured and are accustomed to working in a residential remodel environment meaning they will have a respect for your home and property and the fact that you will likely be living in the home while the work is being done. It is during this phase that we will collect the next progress payment.
After construction and installation is complete we will do a final walk through with you to ensure we've not only fulfilled our contractual agreement but have met your expectations and answered any final questions. We will also complete any final inspections required by your municipality to officially finish your project. The remaining balance of your project is due after final inspection is complete. It is not unusual for questions or requests to come up weeks or months after the job is complete because of the relationship we build with our clients we do our best to service those.
Our business model is based on providing value to our clients by operating within our strengths. There’s an old saying that a business consists of three major elements, their product, service and price. And though they are all important, a single company will not be able to be the best at all three. Following that principle, we put most of our energy into providing a premium product with excellent service. And though the line between product and service can get blurred, to keep it simple we would define product as the physical materials we use on our projects. The cabinetry, flooring, plumbing fixtures, etc. are selected not only for their beauty but also for their longevity. Our service could be defined as our competency in design, our communication skills and our attentiveness to the schedule and follow up. Because these are important to our clients we work hard to keep them as top priority. We do keep our overhead lean and our prices are very fair but our first objective is to provide our clients with the best value of product and service. We hear a lot of stories from clients that have done projects in the past and selected contractors because they offered a low estimate and promised high results. Many of these stories do not end well because of failure of products, mismanaged schedules, poor workmanship, etc. Maybe you have your own story. Though we cannot promise your project will be perfect, we do promise to do our best to offer you great products and service at fair prices.